The Care N Tidy Guarantee, In Plain English
If anything on the scope you booked is missed, we come back within 24 hours and fix it. If you are still not satisfied, you do not pay. That is the whole policy.
What Is Covered
Every scope item
If something on your documented scope is missed, we return.
24 hour response
We come back within 24 hours of you flagging the miss, no run-around.
Zero-cost re-clean
The re-clean is on us, not charged as a second visit.
Written scope
We confirm scope in writing before we arrive so there is no ambiguity.
What Is Not Covered
The guarantee covers scope items you booked. It does not cover items that were never on the scope or scope changes requested after arrival. This is why we confirm scope in writing first.
Move-Out Security Deposit Guarantee
On Move-In / Move-Out Deep Cleans, if your landlord fails the inspection on a scope item we performed, we return and re-clean at no charge. See the Move-In / Move-Out service page for the full scope.
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Every booking comes with the guarantee in writing.
Our Promise, Frequently Asked
Everything you need to know about the Care N Tidy experience.
Every item on the documented scope you booked. If anything is missed, we return within 24 hours at no charge.
Items that were never on your scope, damage caused by pre-existing property conditions, or scope changes not confirmed in writing.
Notify us within 48 hours of the visit. After 48 hours the guarantee closes for that visit.
If we re-clean and you remain dissatisfied, the original visit cost is refunded or credited. Re-clean is always at no charge.
Per visit, one re-clean within 24 hours is standard. Chronic dissatisfaction triggers a scope review to ensure the scope matches your expectations.
If your landlord fails inspection on a scope item we performed, we return and re-clean at no charge. Landlord documentation must be shared within 14 days of visit.
Yes, scaled to the contract terms. Facility Contract tier includes documented exception handling and monthly scope review.
Reply to your post-visit summary email, or use the contact page. Describe the missed item; crews typically dispatch same-day or next-day.
We will still take a look. If it turns out the scope did not cover the item, we flag it and quote the extra work. No charge for the assessment.
Yes, in the scope confirmation emailed before every visit and in our Terms of Service at /terms.
Yes if unsafe conditions (biohazard, aggressive animals) prevented completion. We document the condition, pause the visit, and discuss next steps with you.
No. Each visit stands on its own guarantee. A missed item on Visit 1 does not carry forward to Visit 2.
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